Text copied to clipboard!
Title
Text copied to clipboard!Head of Room Department
Description
Text copied to clipboard!
We are looking for a Head of Room Department who will be responsible for the effective management and coordination of all activities related to the maintenance and administration of rooms in a hotel or other accommodation facility. This position requires strong organizational skills, the ability to lead a team, and ensure high-quality services for guests. The Head of Room Department will oversee daily operations, maintenance planning, coordination with other departments, and problem-solving that may arise during operations. Additionally, they will be responsible for training and motivating employees, ensuring compliance with hygiene and safety standards, and optimizing processes to increase efficiency and guest satisfaction. This role is crucial for ensuring the smooth running of the accommodation facility and contributes to the overall positive experience of visitors.
Responsibilities
Text copied to clipboard!- Managing and coordinating the team in the room department
- Planning and supervising room maintenance
- Ensuring compliance with hygiene and safety standards
- Training and motivating employees
- Collaborating with other hotel departments
- Handling guest complaints and issues
- Optimizing processes to increase efficiency
- Managing administrative tasks of the department
- Quality control of cleaning services
- Ensuring availability of necessary materials and equipment
Requirements
Text copied to clipboard!- Experience in team management in hospitality or cleaning services
- Excellent organizational and communication skills
- Ability to solve problems and make decisions under pressure
- Knowledge of hygiene and safety regulations
- Flexibility and willingness to work various shifts
- Computer and administrative system proficiency
- Ability to motivate and lead a team
- Responsible work approach
- Experience in maintenance planning and coordination
- High level of reliability and precision
Potential interview questions
Text copied to clipboard!- What experience do you have in team management?
- How would you resolve conflicts between employees?
- What methods do you use to motivate your team?
- How do you ensure compliance with hygiene standards?
- How would you optimize processes in the room department?
- What experience do you have in maintenance planning?
- How do you handle stressful situations?
- What is your approach to handling guest complaints?
